Refund & Cancellation Policy
Cancellations, returns, and refunds.
Last updated: February 6, 2026
Order cancellation
Standard product orders can be cancelled before dispatch. Custom orders can be cancelled only before production starts.
Custom products
Custom posters and custom phone cases are made to order and are not eligible for return unless the product is damaged, defective, or materially different from the approved design request.
Damage or wrong item
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with order details and clear photos of the package/product. After review, we provide replacement or refund.
Refund timelines
Approved refunds are issued to the original payment method. Processing usually takes 5 to 10 business days depending on bank and payment partner timelines.
Support contact
To request cancellation or refund support, email artisoulminiatures@gmail.com or call +91 93848 43439.